Privacy Policy

We are Finch Insurance Brokers Ltd and Finch Employee Benefits Ltd. We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect will be processed by us. Please read this privacy policy carefully to understand our views and practices and your rights regarding your personal data. By visiting www.finchib.co.uk you are accepting and consenting to the practices described in this policy.


For the purposes of data protection legislation, the data controller is Finch Insurance Brokers Ltd and Finch Employee Benefits Ltd


4th Floor
St Ann’s House
St Ann’s Place
Manchester
M2 7LP

  • What information do we collect from you?
  • Why do we collect this information?
  • How long do we keep hold of your information?
  • Who might we share your information with?
  • How is your data stored and kept secure?
  • What are your rights?
  • How can you access information we hold about you?
  • Changes to this Policy
  • Contact Us
  • Cookies

What information do we collect from you?

We will collect and process the following data about you:

  • Information you give us. This is information about you that you give us by filling in forms or by corresponding with us by phone, email or otherwise. The information you give us may include: general information about you such as your/your employees name, address, contact details and date of birth; information about what and/or who you want to insure, such as vehicle details and named drivers, your home, travel details, Directors details, business email address, telephone numbers; your claims and credit history; criminal convictions; financial details, such as bank account details; special categories of personal information (previously known as ‘sensitive personal information’), such as information about your/your employees health; Name and details of someone connected to you as part of a quotation or claim; your previous insurer or intermediary in order to confirm your no claims bonus entitlement, claims experience; publically available sources of information, such as the open electoral register and social media and networking sites; third party databases made available to the insurance industry (for example, anti-fraud databases and government agencies such as the DVLA), as well as databases where you have given your permission to share information with a third party like us. If you have provided information to us about someone else or an employee, you would have confirmed that you have the consent of these individuals to share their personal information with us. You should share this privacy notice with all individuals whose personal information you have shared with us as it may also apply to them.
  • Information we collect from your use of our site. With regard to each of your visits to our site we will automatically collect the following information: technical information, such as the Internet protocol (IP) address used to connect your device to the Internet, where about you connected to our service, your internet service provider (ISP), and what type of device you are using to access our service;
  • Information we collect when you call us. If you call us we will automatically collect the following information: the phone number used to call us

Why do we collect this information?

We use this information in the following ways:

  • Information you give to us. We use this information:
    • In order to take steps necessary to assess whether we can enter into a contract with you and in order to perform our contract with you. This includes carrying out our obligations to you and providing you with our products and services;
    • For the purpose of improving our service to you, to ensure that content from our site is presented in the most effective manner for you and for your device;
    • To deal with any legal queries relating to your use of our product, service or employment;
    • To provide you with service communications so that you receive a full and functional service and so we can perform our obligations to you. These may be sent by email [or post or, if the circumstances require it, we may contact you by phone]. These will include notifications about changes to our products, service or employment;
    • To provide you with marketing communications including, with your permission, information about products, services or employment we offer that are similar to those that you have already purchased or enquired about.
  • Information we collect throughout our relationship. We will use this information to help us provide you with products services or employment.
  • Information we receive from other sources. See the ‘Who might we share your information with?’ section below for details of how we use information in conjunction with our associated third parties.

How long do we keep hold of your information?

We will keep information about you for a maximum of 6 years after the end of our relationship with you unless obligations to our regulators require otherwise or we are required to remove such data from our records.

Who might we share your information with?

You agree that for the purposes set out in the ‘Why do we collect this information?’ section above, we have the right to share your personal information with:

  • Selected associated third parties, some of whom we appoint to provide services, including:
    • business partners, subsidiaries, suppliers and sub-contractors for the performance of any contract we enter into with you;
    • analytics and search engine providers that assist us in the improvement and optimisation of our site;
    • Customer survey providers in order to receive feedback and improve our services.
  • Any member of our group, which means our subsidiaries.

 

Additionally, we will disclose your personal information to the relevant third party:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, our regulator, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and prevention of money laundering and credit risk reduction]

How is your data stored and kept secure?

At Finch Insurance Brokers Ltd and Finch Employee Benefits Ltd, we take your safety and security very seriously and we are committed to protecting your personal and financial information. All information kept by us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We may transfer your data outside the European Economic Area (“EEA”). We will only do so if adequate protection measures are in place in compliance with data protection legislation. We use the following protection measures:

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

What are your rights?

Where processing of your personal data is based on consent, you can withdraw that consent at any time.
You have the following rights. You can exercise these rights at any time by contacting us at:

4th Floor
St Ann’s House
St Ann’s Place
Manchester
M2 7LP

Email personaldata@finchib.co.uk
or you can call us on 00 44 (0)161 228 1466

 

You have the right:

    • To ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes;
    • To ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing;
    • To ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest.
    • To request from us access to personal information held about you;
    • To ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
    • To ask for data to be erased, provided the personal data we have collected is no longer necessary for the purposes for which it was collected or you wish to withdraw consent, you can exercise your right to object, providing there are no overriding legitimate ground for processing.
    • To ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected or you exercise your right to object (pending verification of whether there are legitimate grounds for processing);
    • To ask for data portability if the processing is carried out by automated means and the legal basis for processing is consent or contract.

 

Should you have any issues, concerns or problems in relation to your data, or wish to notify us of data which is inaccurate, please let us know by contacting us using the contact details above. In the event that you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the relevant supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK, at any time. The ICO’s contact details are available here: https://ico.org.uk/concerns/.

Changes to our privacy policy

This policy may be updated from time to time. Please check back frequently to see any updates or changes to our privacy policy.

Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:


Finch Insurance Brokers Ltd and Finch Employee Benefits Ltd
4th Floor
St Ann’s House
St Ann’s Place
Manchester
M2 7LP

 

Email personaldata@finchib.co.uk
or you can call us on 00 44 (0)161 228 1466